POLICIES
We love all of our clients at Third Level Style Salon, and we want to make sure everyone feels at home in our friendly & inviting studio. We’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read.
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Terms of Service
*Subject to change
Due to COVID-19, a mask must be worn upon entering the building and worn during the entirety of the visit. Please sanitize hands upon entering. No food or drinks allowed, with the exception of water.
If you are sick or feeling under the weather, please reschedule at your earliest convenience. If you arrive at your appointment showing any symptoms of illness, your appointment will be cancelled & a $50 rescheduling fee will be charged.
Due to limited seating we do not allow extra guests. All appointments are booked for the client only.
Please note:
All service charges are non-refundable. NO REFUNDS.
All Sisterlocks services require clients to arrive with clean/dry hair shampooed within 48 hours of your scheduled appointment. Free of any and all products. If hair is not clean, a $30 shampoo service add on will be required if time permits. If time does not permit, service will be denied and rescheduling fees will apply.
Payment Options: Cash, Zelle, Credit and Debit cards. Gratuities are appreciated.
It is recommended to schedule your next appointment at the time of your current service.
All prices are FIRM and non-negotiable.
Clients are responsible for personal items left behind. If not contacted within 2 weeks items will be donated.
We reserve the right to deny service if the condition of the hair is unhealthy/damaged to the point of no repair, excessive lock count, and/or excessive new growth. All are case by case and at the discretion of the stylist.
Deposits:
Deposits are non-refundable and are required to schedule appointments.
Deposits for appointments are transferrable only if the appointment is rescheduled 48 hours in advance and changed to a date within 14 days of the original appointment as availability permits. (*Rescheduling timeframes vary depending on the service.)
Consultations:
All new or transfer clients must schedule a consultation prior to any services being rendered.
Consultation fees are $35 (non-refundable) and must be paid prior to scheduling the appointment.
Consultation fee is transferrable to any future service within 60 days of the consultation date.
Establishments:
Price quotes provided during the consultation for Establishments are valid for 30 calendar days from the consultation date. If your scheduled Establishment date exceeds 30 calendar days or if the client reschedules beyond 30 calendar days, an additional consultation will be required and the Establishment price will be subject to change.
Establishment deposits are non-refundable and transferrable once (1) within 60 calendar days from original date as availability permits.
Microlocks - A non-refundable deposit of half of the establishment cost is required to secure all Microlock establishment appointments. This must be paid upon scheduling. This fee will go towards the total cost of the establishment. Full and final payment is due upon establishment Day 1 completion (NO Exceptions).
Sisterlocks - A non-refundable deposit of half of the establishment cost is due at the testlock appointment (2 weeks prior to establishment appointment). This fee will go towards the total cost of the establishment. Full and final payment is due upon establishment Day 1 completion (NO Exceptions).
Follow-up appointment must be within 4 weeks of establishment or full price will be charged for maintenance.
Child Safety Policy:
Parent and Child Clientele: All children under 15 must accompanied by an adult (parent or guardian) for the entirety of the initial appointment. After the first appointment, children may be left at their appointment alone at the parent's discretion. The parent/guardian will be contacted 30 minutes prior to completion and asked to arrive promptly. IF unable to do so, after the first offense you will be asked to stay with your child for the duration of the appointment.
Children are not permitted at an appointment with parent unless being serviced.
Cancellation Policy:
A 48 hour notice is required to reschedule or cancel an appointment at no charge.
If you cancel or reschedule your appointment less than 48 hours prior to your appointment a $50 rescheduling fee will need to be paid prior to scheduling the next appointment.
If you cancel or reschedule your appointment less than 24 hours in advance you will be charged the greater of the $50 rescheduling fee or up to 50% of your original services.
After the second offense all future appointments will require prepayment.
After the third offense you will be released as a client.
No call / No show:
Non-cancellation and no-shows will be charged 50% of your original service fee.
Also, a $30 non-refundable deposit will be required prior to rescheduling. This deposit may be applied to any future service.
After the second offense all future appointments will require prepayment.
After the third offense you will be released as a client.
Late Policy:
Clients who are more than 15 minutes late (with or without a call/text) will have a $20 late fee added to their service if their appointment is kept.
At 20 minutes late the appointment will be cancelled and a $50 rescheduling fee will be required prior to scheduling next appointment.
Please keep in mind, the appointment will have to be cancelled if it may run into another clients slot. A rescheduling fee of $50 will need to be paid prior to scheduling the next appointment.
Before & After Hours Booking:
For appointments scheduled before/after normal business hours or off days there will be an additional fee of $50 - $100. Price varies depending on service. After hours fee must be paid prior to scheduling the appointment.
All before/after hours appointments are at the stylists discretion.
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